If a product arrives damaged or defective, tell us within 15 days of receiving your order and we will replace it or refund you. This page sets out what the warranty covers and how to claim.

Product Warranty

In the unlikely event that you receive a defective or damaged product, we offer a product warranty for eligible items. This warranty covers manufacturing defects and damage sustained during shipping. To initiate a warranty claim, please contact our customer service team within 15 days of receiving your order, providing detailed information about the issue and any relevant documentation (such as photos of the damaged item).

Warranty Exclusions

While we strive to ensure your satisfaction, there are certain circumstances in which our warranty does not apply. These exclusions include:

  • Damage or defects resulting from misuse, abuse, or improper storage of the product.
  • Issues arising from normal wear and tear or the natural aging of the product.
  • Products with an expired warranty period or those sold as non-returnable or final sale items.

Warranty Claim Process

To initiate a warranty claim, follow these simple steps:

  • Contact our customer service team by phone or email (both are on the contact page) within 15 days of receiving your order.
  • Provide a detailed description of the issue, including any relevant documentation, such as photos or proof of purchase.
  • Our team will review your claim and provide instructions on how to proceed, which may include returning the product to us for evaluation or disposing of the product safely, as per local regulations.
  • If your claim is approved, we will either replace the defective item or issue a refund, depending on the circumstances and the specific product.

Warranty Returns

If you are instructed to return a product as part of a warranty claim, please follow the return instructions provided by our customer service team. We recommend using a trackable shipping service to ensure the safe arrival of your return. Please note that shipping costs for warranty returns are the responsibility of the customer.

Questions about the warranty go to our customer service team through the contact page. For other problems with an order, see our refund policy.