Refund Policy
If something is wrong with your order, tell us within 20 business days of receiving it. We first offer a replacement; if that does not solve the problem, or you prefer your money back, we refund you.
Reporting A Problem
If you are not entirely satisfied with your purchase, or if you believe you have received a defective product, please let us know within 20 business days of receiving your order. Our team will guide you through the process to ensure you get the resolution you deserve.
Prioritizing Substitution
Our first step in addressing any dissatisfaction is to provide a substitute for the item in question. We believe in the quality of our products and would like the opportunity to rectify any issues you may have experienced. If the same product is unavailable, we will try to provide a suitable alternative based on your preference.
Refund Process
If a substitution does not resolve the issue, or if you prefer a refund, we will process the refund using the same payment method used during the purchase. Please note, the refund may take a few business days to appear in your account, depending on your bank's processing times.
Customer Satisfaction
If you have a problem with a product, contact our customer support team.
Our phone number and email address are on the contact page. For damaged or defective products, see also our warranty page.
