Refund Policy

At Medzhub, your satisfaction is our utmost priority. We are committed to providing high-quality products to our valued customers, and as a testament to our commitment, we maintain stringent quality control measures. Due to this, instances of dissatisfaction are extremely rare. However, we understand that there can be exceptional circumstances. Our refund policy, therefore, has been designed keeping you, our customer, in mind.

Reporting A Problem

If you are not entirely satisfied with your purchase, or if you believe you have received a defective product, please let us know within 20 business days of receiving your order. Our team will guide you through the process to ensure you get the resolution you deserve.

Prioritizing Substitution

Our first step in addressing any dissatisfaction is to provide a substitute for the item in question. We believe in the quality of our products and would like the opportunity to rectify any issues you may have experienced. If the same product is unavailable, we will try to provide a suitable alternative based on your preference.

Refund Process

If a substitution does not resolve the issue, or if you prefer a refund, we will process the refund using the same payment method used during the purchase. Please note, the refund may take a few business days to appear in your account, depending on your bank's processing times.

Customer Satisfaction

At Medzhub our customers are at the center of everything we do. We stand on your side and will do our utmost to ensure your satisfaction. If you have any issues with a product, we encourage you to reach out to our dedicated customer support team.

Please remember that our pharmacists and customer support are always here to help. We are not just your online pharmacy, we are your partners in wellness. If you have any questions regarding our refund policy or need help with any other matter, please do not hesitate to contact us.